Return & Refund Policy

We want customers to receive the correct product in good condition. If there is a problem, please contact support as soon as possible with the order ID and product photos where relevant.

Eligible cases

• Wrong product delivered.
• Damaged product received.
• Missing item from the order.
• Product does not match the confirmed order details.

Return conditions

Products should be unused, with original packaging where possible. Hygiene-sensitive, opened, used, or damaged-by-customer products may not be eligible unless the issue was present at delivery.

Refunds

Approved refunds are processed after item inspection or payment verification. Refund timing may depend on payment method, banking process, or bKash verification.